AREA Member, Ron Phipps of Warwick, Rhode Island recently posted some comments on Facebook that I believe share repeating.
“I was in Atlanta at a service counter for missed flight. A young person in front of me was having a meltdown because he had missed his flight to Los Angeles for his Acting Audition. He had just let go on the service rep… I tapped him on the shoulder; and calmly suggested he start over. Because, Evelyn, the service rep could help him, if he was polite and respectful.
He interrupted… concluding with “How?” Directly across from service counter was a flight leaving for Orange County in one hour… He turned around and began with an apology. Explained his need to get to the audition, and asked for her help… She said that would not be a problem; She smiled gave him his new ticket; he thanked her and thanked me.
I began by apologizing to her; which she interrupted and said that she owed me a thank you for a teaching moment. We talked some more and she got me on the next flight to Providence, and Upgraded me to first class…”
Ron, who is a nationally known speaker and former President of the National Association of Realtors®, is the President of Phipps Realty, a long time staple in Rhode Island real estate, can be reached at ron@phippsrealty.com. His office phone number is 401-884-1030.